Refund policy

Customer satisfaction is our top priority.

If you are not completely satisfied with your purchase or have any questions please contact us via email at bohogirlsa@gmail.com

We will always do our best to solve any problems that may arise.

You can return products to us and we will issue you with a store credit.  Please take note that delivery costs can unfortunately not be credited as these are costs that cannot be reimbursed to us by the courier company. 

*We regret, no cash refunds

• Item(s) must be returned within 14 days after receiving your parcel.

• Item(s) must be in its original, unworn, unwashed, or otherwise unused condition with the swing tickets still attached.

• Item(s) must be free of odors, defects, stains, or any signs that the item has been worn, used, or altered in any way. 

• Regrettably, we cannot exchange/credit swimwear, earrings, accessories, or sale items.

• The purchase price (excluding delivery charges) will be credited to you once we have received the returned item/s back and confirmed that it meets the conditions above. Returns are at the customer's expense.

WAVE Jewellery – Care & Warranty

Please note that WAVE by Bohogirl jewellery is made from premium 316L stainless steel and is designed to be waterproof and hypoallergenic.

•  Tarnish-resistant (will not turn skin green/black), however natural colour fading over time may occur 
• If your item experiences unexpected colour loss, we will gladly offer a replacement or store voucher

Breakage Policy:

• A 14-day warranty applies to manufacturing faults only
• Breakages due to pulling, bending, scratches, or daily wear are considered wear & tear and are not covered
• Clasps, jump rings, extenders, and third-party repairs are excluded

After 14 days, all damage is considered wear & tear.

Please note:
All items are inspected before dispatch. By completing your purchase, you confirm the item is in good condition. Jewellery is delicate and no warranty applies to lost, stolen, or misuse-related damage.